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Facilities Directorate Update, February 2021

Customer Service Excellence Accreditation 2021

To keep going during a pandemic is one thing but doing it in a way where we have delivered great customer service to our students and staff is another. To mark this magnificent work that has been delivered, teams in the FD will once again be taking part in the national Customer Service Excellence Accreditation.

Work has begun amongst teams in Catering, Facilities Support Services, Security, Cleaning, SPA and FD Marketing, Sales and Communications to review and evidence their work over the last year. The services have held the accreditation for the last two years and are aiming high to achieve outstanding results for this year too.

This national accreditation allows our services to benchmark the customer service offered to the University community. Although last year was unique due to the Covid pandemic, throughout all the work that our services have delivered, they have continued to show the ability to innovate and adapt to changing market needs whilst keeping students and staff at the centre of their work. Over the coming months teams will be preparing their submissions ahead of the assessment which is due to take place in May.

Organisation Development and Professional Learning

  • New digital essentials courses

    Book your place on one of a series of virtual 30-minute roadshow sessions being held by OD&PL in February and March to find out how to access our new collection of LinkedIn Learning courses supporting colleagues to develop their digital skills for personal and career development. The collection can now be accessed via your free University LinkedIn Learning account, courses can also be viewed on mobile phones.

  • New Learning for Life workshops start this month

    The new series of online workshops provide personal and work-related skills development for staff on grades 2-4. The workshops include: cross-cultural communications in the global workplace, networking effectively, developing personal health and wellbeing, communicating more effectively and speaking the same language, getting your voice heard and maintaining self-confidence in challenging times.

  • Interim 2021 Leaders and Managers Support Programme

    Book your place on OD&PL’s new Interim 2021 Leaders and Managers Programme, offering a range of courses, surgeries, masterclasses and workshops for those who need support at different levels. They include: a suite of management essentials sessions; surgeries dealing with individual challenges; leadership development programmes; plus wellbeing and resilience workshops. The mid to senior-level leaders programme is being developed for launch in the spring.

  • Self-care, personal resilience and wellbeing sessions available from OD&PL

    Colleagues have access to a range of online sessions and resources currently available, including the session “Self-care and working with the experience of covid-19 – looking forward”, and a suite of personal resilience online workshops which are being delivered in collaboration with the Staff Counselling & Psychological Support Service.

To keep updated with the latest development opportunities from OD&PL you can visit their website at or follow them on Twitter @UniLeedsODPL.


Read February updates from across the Facilities Directorate:

FD Bulletin, February 2021. Foreword by Dennis Hopper

Facilities Directorate Update, February 2021

Facilities Directorate Support Services Update, February 2021

Campus Support Services Update, February 2021

Estate Services Update, February 2021

Sustainability Services Update, February 2021

Residential Services Update, February 2021

Conferencing Update, February 2021

Great Food at Leeds Update, February 2021

Sport and Physical Activity Update, February 2021