The ‘unsung’ heroes keeping University of Leeds on track during the pandemic
November 2021
The work of colleagues across the Facilities Directorate during the pandemic has been extraordinary.
Together we’ve ensured the smooth running of our facilities and services, enabling the University to play a vital role in the national response to an unprecedented situation. With eighteen months having now passed since the pandemic began, we want to look back at what we’ve achieved as a team…
AUDE Covid Heroes
The Association of University Directors of Estates (AUDE) has launched a ‘Covid Heroes’ campaign to pay recognition to the ‘unsung’ workforce that helped universities stay open during the pandemic. We are extremely proud and want to recognise the immense personal efforts of the teams across the Facilities Directorate at the University of Leeds.
On behalf of AUDE, our Vice-Chancellor, our Trustees, our Directors and our academic communities, we would like to say the most enormous thanks to everyone involved.
Steve Gilley, Director of Estates and Facilities commented:
“When the pandemic hit, we were faced with a range of professional and personal challenges. I’m really proud of the way that the teams across the Facilities Directorate stepped up to support the University community throughout the pandemic, helping to keep everyone safe. It truly was a fantastic team effort, and my sincere thanks go out to all who helped to make this happen.”
This month, we will be sharing the stories of teams in the Facilities Directorate who have gone the extra mile during the pandemic in their efforts to keep our University on track. Despite the challenges, our teams remained flexible, professional, hard-working, and determined. They are the unsung heroes of the University of Leeds.
More information on the AUDE Covid Heroes campaign.
Meet our Covid Heroes…
Reopening of campus
The reopening of campus during the summer of 2020 saw a phenomenal team effort across services in the Facilities Directorate to re-open our campus buildings, an integral part of the overall University re-entry process and above all, to ensure we continued to maintain safe environments for our staff and students.
- Estates Maintenance teams ensured all building utilities such as water hygiene testing and alarm testing was all compliant and operationally safe.
- The Handy Gang team fitted over 2000 hand sanitiser dispensers across different locations on campus.
- Estates Capital Development utilised their skills to draw up plans to indicate the approach required internally for social distancing (one-way systems, access to floors, kitchens, toilets, maximum capacities of teaching spaces, offices, etc.) with signage and hygiene point locations.
- The Creative team (within the FD Marketing, Sales and Communications team) designed a cohesive signage style to give staff and students returning back to campus all the information they needed in order to keep themselves and others safe. This was regularly updated throughout the pandemic as new situations or rules arose. The team then worked with PCB to ensure that these signs could be printed, this included over 100,000 pieces of covid signage – from posters to large banners.
- Mechanical and Electrical Engineers worked with other Estates colleagues and University of Leeds academic and SAGE expert Professor Cath Noakes to ensure that building ventilation and electrical systems were fully serviced and operationally ready for the start of the academic year.
- The Estates Project Management office team meticulously managed the processes and procedures involved in successfully re-opening the buildings.
- FD Procurement teams sourced all of the critical health and safety equipment
- Health and Safety were heavily involved in making the buildings Covid secure, through identifying all health and safety requirements and implementing the newly designed social distancing signage for each building.
- Cleaning Services ensured all re-opened areas were thoroughly cleaned ready for occupation in a Covid secure environment, delivering an enhanced cleaning regime and keeping the sanitiser points maintained.
- The Facilities Managers coordinated activities with the Faculties and supported the Covid re-entry response.
- Security Services reviewed access arrangements for all buildings prior to opening to ensure any new arrangements were safe and secure.
- The Facilities Support Team and Estates planning and information teams worked to prepare the teaching space to ensure it was Covid ready prior to opening which included the removal of furniture from over 160 rooms throughout the campus. Locking and access arrangements for all the buildings that were opened were reviewed and reconfigured.
- Colleagues from across the service worked at record speed to build and open the two NHS projects on campus, the NHS Testing Centre at the Gryphon Sports Centre and subsequently the Vaccine Centre at The Edge.
It truly was a fantastic team effort and our thanks go out to all who helped make this happen.
Shutting down the estate and maintaining essential services
COVID-19 placed huge and unusual demands upon the Estates and Facilities service in planning and safely implementing an unprecedented shutdown of University activities, the like of which has never been seen before.
The Estates team quickly had to prepare for the closure of most buildings, supporting staff who still needed to access the campus and maintaining statutory compliance to protect buildings and remaining occupants. Staff across Estates teams also helped move, offload and store essential items, including hospital beds, in support of the Leeds Teaching Hospital Trust.
The Water Hygiene, Fire Alarm, Asbestos and Health and Safety teams, ably assisted by volunteers from across the Maintenance team, quickly planned a safe shutdown using their specialist expertise and then continued to work daily throughout the estate on critical systems to ensure that buildings remained safe and secure, protecting them from any further risks.
The Generating Station Complex (GSC) remained a key service provider to the University and the Leeds Teaching Hospital Trust throughout and COVID-19 meant that the operation of this facility was more critical than ever. At the start of the pandemic, key members of the Operations team focussed exclusively on planning the continued safe operation of all services from the GSC with an emphasis on serving the hospital as the critical partner.
The Engineering team carried out the planned shutdown of the University’s non-essential facilities to reduce the University’s energy demand to a minimum, helping to reduce wastage and running costs during the lockdown.
Keeping our campus safe and maintained
As one of the essential services that remained working on campus during the shutdown, the Security Services had to ensure that campus buildings and facilities remained safe and secure. They stepped up high visibility patrols of campus to act as a deterrent to crime and the team also managed access to buildings across campus to ensure that they were available to essential workers.
This included carefully managing the number of people on campus at any one time so that social distancing could be maintained whilst still allowing for contractors and Estates to access buildings for maintenance and other works. One example of this involved Security arranging access to the cold storage facilities in the Psychology Building. This enabled an organisation working with Leeds City Council to safely store leftover food from restaurants before it was distributed to those in need across the city.
Post and deliveries kept arriving during the lockdowns and with most areas of the University closed, post and deliveries could have piled up. Team members in the Print and Copy Bureau/Post Room had to cope with the pressures and continue to maintain a service. They took in post and larger deliveries, storing many items or issuing those that were essential. As well as this, they had to open, scan and transmit urgent and important mail for remote workers such as the Finance team. They also worked closely with IT in order to dispatch several thousand items of IT equipment to enable home working.
Cleaning Services continued to have a cohort of staff who provided essential support to activities that had to take place on campus during the lockdowns. This included areas such as the Dental Hospital and Worsley Building, laboratories that were used to support the NHS’s efforts to combat coronavirus and buildings where other essential staff were working.
As the campus began to reopen, Cleaning Services deployed a dedicated day time housekeeping team to regularly sanitise main touch points in all open areas. The team also checked and filled all of the new hand sanitiser units every day to ensure easy access to hand-cleaning facilities for all those who had to be on campus.
The introduction of the Lateral Flow Test Centre on campus in January 2021 offered new challenges as the service needed to provide government compliant clinical standard cleaning within the test centres. The team members who volunteered to work in this challenging environment helped the University to deliver this important service through their commitment, hard work and dedication.
Looking after our students on campus and welcoming new arrivals safely
The Catering team worked hard throughout the lockdowns to provide food and drink to students in accommodation and essential workers on campus. During the last week of term in March 2020, when outlets were closed, front-line teams did a tremendous job of keeping vital operations going including providing takeaway meals to students at The Refectory. As well as this Catering staff worked with the Leeds University Union (students’ union) and the Co-op to ensure that all surplus and perishable food was donated to students and local charities across the Leeds and Bradford areas.
The Catering team also worked around the clock to ensure that home-style cooked food and essentials were hand-delivered to students self-isolating in halls. The team recognised the importance of eating well for physical and mental wellbeing and made it a priority to support students’ eating habits during isolation.
Staff members within Catering whose outlets had closed worked hard to support the University and NHS, with over 30 members assisting in other areas such as Residential Services and more taking up operational positions at Leeds Teaching Hospital Trust.
Lockdowns presented several challenges for Residential Services. With the closure of most campus facilities and the end of in-person teaching, many students decided to head home rather than remain in their accommodation. This meant that the team were able to offer empty rooms to staff working at Leeds Teaching Hospital Trust. As part of the work to clear those rooms left empty over 200kg of food left in Devonshire Hall was donated to the Horsforth Food Hub which delivered food to those self-isolating in the local community.
Following updated government guidance, Residential Services began operating a pre-booked appointment only belongings collection process for residents at the start of June 2020. This took a huge amount of careful preparation to ensure that residents could collect their belongings safely and those who couldn’t make the journey back to Leeds were offered advice and support by the team.
The Residential Services team had an extremely busy few months at the start of the new academic year in September 2020. A new contactless and staggered arrivals process had to be created to enable students to move in safely via booked time slots, which ran very smoothly. Once students arrived the Residence Life team ran a series of virtual welcome events to help new students settle in and meet new people in a safe and enjoyable way, and these were attended by over 700 students across all the events. As well as this, the Residence Life Wardens held virtual welcome talks to help students to settle into their halls.
During the lockdown in early 2021 there were around 3,000 students remaining in halls, nearly 50% occupancy. The Residence Life team made sure that they were fully supported through a hugely varied programme of virtual events. These included cooking demonstrations, life drawing classes, wellbeing workshops and craft sessions. The team also continued to provide support to those students who needed to self-isolate after they arrived at accommodation due to the government’s international travel rules. They were supported by the Catering team who delivered over 300 self-isolation food packs over the festive period in 2020 and arranged activities such as online food demonstrations and easy to follow cooking recipes.
Welcoming international students to campus during the pandemic
Over the past 12 months, MEETinLEEDS have formed a truly collaborative partnership with the International Student Office, the Student Education Service and Great Food at Leeds to ensure that the University is meeting the needs of its international students
The teams have had to completely re-evaluate their working processes and explore unknown territory, resulting in the formation of a fully collaborative, flexible approach. By drawing on each other’s expertise and resource to work towards a common goal, whilst maintaining clear communications at a time of heightened anxieties, the University has been able to overcome unforeseen obstacles, all of which have been completed with the overall aim of supporting the University’s strategy to create an inclusive and diverse student community, whilst offering transparency and empathy to international students.
The teams have also had to:
- Instill flexible approaches throughout each stage of lockdown, adapting to suit different needs of students, departments and Government restrictions
- Ensure services integrate with other teams, whilst gaining an understanding of other departments’ aims and processes
- Implement virtual socials with Links to Leeds ambassadors to create an inclusive society and culture amongst the students
Our services have included:
- Free 24/7 transport service operating from Manchester, Leeds Bradford and London Heathrow airport
- Free Self-Isolation delivered by Great Food at Leeds directly to your accommodation on the day of your arrival (with the option to purchase other support packages such as kitchen, bedding and toiletries packs)
- International Arrivals Helpdesk operational every day (8am-8pm during peak times and 9am-5pm during off peak times)
- Contactable by phone, email and in person at our Ziff Helpdesk
Key International Arrivals Figures
Total Students Arrived: 10,039
Students Provided with Free Transport: 7,503
From Manchester: 5,795
From Leeds Bradford: 900
From London Heathrow: 808
Self-Isolation Support Packages Provided: 11,447
Free Self-Isolation Food Boxes: 8,748
Kitchen Packs: 868
Bedding Packs: 868
Toiletries Packs: 963
Total Arrivals in just September 2020: 3,958
Provided with Transport: 2,988
Food Boxes: 3,831
Feedback from International Students;
“A warm welcome to the city and the country. Very kind and a wonderful welcome pack. Made me feel welcomed”
“I really loved the availability of the airport transport service. I was very worried about how to get from Manchester Airport to Leeds. I think that is very helpful for international students that have never been to the UK before.”
“My contact with the international arrivals services was excellent. They answered questions promptly and accurately. I was delighted and grateful for the help.”
“The team were on time for collection, caring and very helpful with everything. The sim cards and food offerings were very impressive.”
“A warm welcome, making it easier to settle in”
These achievements would not have been possible if it wasn’t for the collaboration between MEETinLEEDS, the International Student Office, the Student Education Service and Great Food at Leeds, who have all gone above and beyond in support the University of Leeds’ inclusivity strategy in the support of international students during a period where uncertainty and anxieties have never been higher. Through a collaborative, flexible and forward thinking approach, team members have ensured that international students are still able to experience the best of Leeds and the University within the existing restrictions, whilst adhering to the University’s wider strategy.