Welcome to the HelpDesk
Select an option below and we’ll get back to you as soon as possible.
REPORT A FAULT
via SAP Online
Here you can raise and/or track your submitted work requests via SAP Online using your username and password.
IMPORTANT: If you do not have access to SAP online you will need to complete the SAP Web Notification Application Form and attend the Estates SAP Web Notifications training led by IT. For any queries about the training, please contact firstname.lastname@example.org.
RAISE A PROJECT INITIATION FORM
via SAP Online
FOR FAULTS AND OTHER GENERAL MAINTENANCE REQUESTS PLEASE USE THE REPORT VIA SAP ONLINE LINK
A PIF is required for all work that is required to the fabric of a building or services within a building. This typically includes refurbishments and remodelling works.
If you cannot log in to the PIF online system, please contact the IT Service Desk who will arrange access for you.
MAKE AN ENQUIRY
Contact our team with any enquiries
We are currently having issues with our online enquiry form. Please contact the team via email@example.com or by calling the team on 0113 34 35555.
FREQUENTLY ASKED QUESTIONS
Get answers to the most frequently asked questions.
I reported a job earlier, when will an engineer be here?
A Service Level Agreement (SLA) has been agreed for various faults across campus. The length of time it takes for an engineer to visit depends on the nature of the job. However, we will get an engineer out to assess your fault as soon as possible.
If you have any questions regarding your request please contact the helpdesk on 0113 34 35555 quoting your job number.
Where can I park on campus?
When does the heating get switched on/off?
The heating is generally switched off when the students leave at the end of the academic year. The heating will usually get switched on again around October. However, this is subject to change depending on the weather.
I’ve got a Parking Charge Notice – what shall I do?
Parking Charge Notices can be paid online.
More information about charges can be found on the Parking Enforcement page of carparking.leeds.ac.uk.
If you would like to appeal against your Parking Charge Notice you can email your appeal through to firstname.lastname@example.org and we will look into this for you.
If you can’t find the answer to your question please contact the helpdesk using the ‘Make an Enquiry’ tab above.
In the event of an emergency please call one of the numbers below
|During business hours (08:00 – 17:00)||Out of business hours (17:00 – 08:00)|
|FD Helpdesk||Security Services|
|0113 34 35555||0113 34 35494|