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Programme Management Office

Programme Management Office

Providing support and assistance to the Facilities Directorate in delivering programmes of change projects.

The Programme Management Office comprises two teams that work closely together; the Business Improvement Team and the Estate Programme Management Team.

The Estate Programme Management Team undertakes programme level management, reporting and assurance of the Estates delivery programmes (for example the Capital programme and Revenue programmes), whereas the Business Improvement Team offers support in the delivery of change projects across the Facilities Directorate to deliver business improvement.

  • Translating ideas into projects

  • Developing business cases

  • Prioritising projects and initiatives

  • Collating data to support decision making

  • Project management advice

  • Increase project success

Business Improvement

The Business Development team supports business improvement projects, initiatives and events across the Facilities Directorate.

Contact the Business Development team is you need help:

  • Facilitating business process mapping and gap analysis to support and develop your processes
  • Collecting, collating and presenting Key Performance Indicators (KPIs) reports and management data
  • Supporting the implementation of software systems across the Facilities Directorate
  • Managing mystery shopping, customer feedback and survey analysis
  • Supporting management teams in their strategic planning sessions

Estate Programme Management

The Estate Programme Management team track the programmes delivered by estates providing reports for key stakeholders such as the University’s capital programme.

Contact the Programme Management team is you need help:

  • Developing business cases for investment in the University estate and coordinating with the capital group
  • Developing future strategic programme and project prioritisation processes
  • Facilitating governance and control processes and administration of approval process

Key contacts

James RobsonHead of Programme Management
Andrea KerridgeBusiness Improvement Manager (Interim)
Haley GreavesBusiness Improvement Officer
Rebecca Damment-VessoziBusiness Improvement
Alan CoplandBusiness Improvement
Jane ClaytonQuality
Sam AndersonManagement Information Administrator
Hannah CoatesPortfolio Information