HelpDesk

Welcome to the HelpDesk

Select an option below and we’ll get back to you as soon as possible.

REPORT A FAULT

via SAP Online

Here you can raise and/or track your submitted work requests via SAP Online using your username and password.

RAISE A PROJECT INITIATION FORM

via SAP Online

FOR FAULTS AND OTHER GENERAL MAINTENANCE REQUESTS PLEASE USE THE REPORT VIA SAP ONLINE LINK

A PIF is required for all work that is required to the fabric of a building or services within a building. This typically includes refurbishments and remodelling works.

If you cannot log in to the PIF online system, please contact the IT Service Desk who will arrange access for you.

Download help documents relating to the Project Initiation Form (PIF)

REPORT A FAULT

Report faults and problems through our online form.
PLEASE ONLY USE THIS FORM IF YOU DON’T HAVE ACCESS TO SAP ONLINE.

By submitting your details above your data will be stored in line with our privacy policy.

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MAKE AN ENQUIRY

Contact our team with any enquiries

By submitting your details above your data will be stored in line with our privacy policy.

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FREQUENTLY ASKED QUESTIONS

Get answers to the most frequently asked questions.

I reported a job earlier, when will an engineer be here?

A Service Level Agreement (SLA) has been agreed for various faults across campus. The length of time it takes for an engineer to visit depends on the nature of the job. However, we will get an engineer out to assess your fault as soon as possible.

If you have any questions regarding your request please contact the helpdesk on 0113 34 35555 quoting your job number.

Where can I park on campus?

The University of Leeds has a multi-storey car park which can be used by visitors if booked via a member of staff. More details can be found on the visitor parking page of carparking.leeds.ac.uk

The location of the multi-storey car park can be found on the University’s campus map.

When does the heating get switched on/off?

The heating is generally switched off when the students leave at the end of the academic year.  The heating will usually get switched on again around October.  However, this is subject to change depending on the weather.

I’ve got a Parking Charge Notice – what shall I do?

Parking Charge Notices can be paid online.

More information about charges can be found on the Parking Enforcement page of carparking.leeds.ac.uk.

If you would like to appeal against your Parking Charge Notice you can email your appeal through to parkingappeals@leeds.ac.uk and we will look into this for you.

If you can’t find the answer to your question please contact the helpdesk using the ‘Make an Enquiry’ tab above.

EMERGENCY CONTACTS

In the event of an emergency please call one of the numbers below

During business hours (08:00 – 17:00)Out of business hours (17:00 – 08:00)
FD HelpdeskSecurity Services
0113 34 355550113 34 35494

Find us

Monday to Friday 8:00 – 17:00
(excluding bank holidays and university close days)

T: 0113 34 35555 |  F: 0113 34 35987 |  E: eshelp@leeds.ac.uk

Cloberry Street, University of Leeds, LS2 9JT