CUSTOMER SERVICE EXCELLENCE
2020 to 2021
“Creating memorable and enjoyable experiences for our students, staff and local community is at the heart of our ambition to drive customer service excellence.
We are ambitious about the future with a desire to deliver continuous customer service improvements. We fully recognise that it is our culture and the hard work of our people which enables us to continue to provide the best customer service to our University-wide community.
True to our values and culture, our teams have continued to collaborate, share their strengths and demonstrate complete commitment to our University and each other during 2020/2021.
Indeed, one excellent example of collaboration between cross service areas is the tremendous effort that was put in by all teams to create two asymptomatic test centres, on campus, within just a few weeks. The enormous commitment shown by all enabled our students to return home safely to their families.
We have ensured our campus continued with all critical and essential operations as well as preparing for the return of students, based on a new normal.”
Deputy Director Estates and Facilities