News stories from across the Facilities Directorate at the University of Leeds.

CUBO award

National Award for CCSS

Commercial and Campus Support Services have won a national award for the University.

Congratulations to the FD Marketing and Communications team for their winning achievement at the annual CUBO (College & University Business Officers) awards, held at Sussex University in June.

Leeds were recognised for the Best Marketing Campaign for the Refresh card loyalty campaign and were also joint winners of the Innovation Award for Excellence in Student Experience.

Aimed at keeping customers on campus and business within the University of Leeds, the multi-channel promotional campaign for the Refresh card was a fantastic success and significantly improved loyalty to Great Food at Leeds cafes across campus.

“Very proud that the FD marketing team have received recognition from our peers across the sector for all of their hard work on the Refresh campaign and the fantastic impact this has had on customer loyalty”

– Sue Pimblett, Facilities Directorate Marketing and Communications Manager.


Best Marketing Campaign - CUBO

CUBO is the professional association for senior managers in higher education whose responsibilities include the strategic development, management and administration of an institution’s commercial business. Whether run in-house or outsourced at its core this includes the residential portfolio, catering and retail operation and the conference facility which also encapsulates business and leisure tourism.

The annual CUBO Awards are run in association with University Business.

International Environmental Accreditation

The University is celebrating reaching the ISO14001 standard for environmental management.

The new Environmental Management System is part of ongoing work to embed sustainability within the University.  It offers a way of managing our environmental objectives and targets, reducing our impacts and supporting compliance with environmental legislation. The system has a particular focus on:

The system has a particular focus on:

  • energy and water use
  • managing our reuse, recycling and waste
  • enhancing biodiversity
  • reducing travel imapcts
  • use and disposal of hazardous substances
  • reducing construction impacts
  • purchasing impacts/opportunities


Sustainability Manager James Dixon-Gough explains:

“Reaching the ISO14001 standard is becoming more important to commercial research funders, and it’s likely to be required by others, including HEFCE, in future.  We’ve developed a system that will add real value to environmental management at Leeds. The University has an ambitious Sustainability Strategy and systems such as ISO14001 are important in helping us deliver this.

“The system means that we have to be much more active in monitoring and checking environmental performance. Through regular audits we’re discovering opportunities to improve our approach, but also lots of good practice that we can share.  The need to comply with the standard means there is additional pressure to take action if we find that we are falling short on targets, and it encourages staff to report lapses and suggest improvements.

“At a very basic level, the system helps us to ensure we are legally compliant and it’s important that staff realise how the system relates to them. For example, it’s quite common to find batteries and electronic equipment in our general waste. This not only contaminates our waste and increases the risk of pollution, but is also in breach of legislation.  Similarly, pouring oil or certain chemicals down a sink or into a drain could lead to a breach of the Water Resources Act and lead to substantial fines.

“It’s important to understand that this a University-wide achievement. We’ve developed it with the support and collaboration of staff  across the University, but in order to maintain certification, we’re also going to need continued support from staff.”