Latest updates from across the Facilities Directorate

Sustainability garden

Sustainability Services Update, April 2021

E-cargo bikes for trial

The Sustainability Service has loaned three electric cargo bikes from Leeds City Council for anyone at the University to use. The bikes allow transportation of deliveries via bike for a quick, cheap, easy and green alternative to vehicles.

The bikes are great for heavy, bulky local deliveries with each bike allowing for up to 40 miles assisted cycling and having a load capacity of up to 100kg or 900 litres.

Dr Lousie Ellis, Director of Sustainability, said, “We are committed to driving forward sustainability, and an important part of this is looking at how we move around the campus and the city. This pilot will help us to test alternative operational solutions and I would urge staff in the FD to give the e-cargo bikes a try.

We will be monitoring the environmental and health benefits of the bikes and I am looking forward to seeing the positive impacts these have. Transforming our operational models to incorporate active and sustainable modes of travel into our campus fleets reflects our ambitious Travel and Climate Plan targets.”

This is a three-month scheme and if you would like to trial using one of these bikes get in touch with Romain Cames r.cames@leeds.ac.uk

Sustainability Awards

Over the past month Sustainability has had lots of nominations for the Annual Sustainability Awards, especially from colleagues across the Facilities Directorate. Thank you to everyone who has sent in a nomination – it’s been fantastic to see the great work taking place to embed sustainability across the University.

Shortlisted nominations will be announced in early May and you can see these on our social media and the Sustainability website. The winners will be announced in June.

Management essential course

Last month the Sustainability Service ran a newly updated Management Essentials Sustainability Course, this was a huge success with 20 people successfully completing the training. The course is aimed at managers who want to find out more about sustainability at Leeds and how to apply this to their role.

The new online format included videos from people across the University, podcasts and useful voiceovers on slides followed by a session where attendees could explore what they had learnt further. The course received positive feedback from the attendees who will now be putting into practice what they have learnt.

The next course will be taking place on 18 May and you can sign up on the OD&PL website.

Student Sustainability Conference

The call for applications for the Annual Student Sustainability Research Conference is now live! The conference gives students the chance to share the work and research they are doing by presenting at the conference. So, if you are working with students on a Living Lab project, embedding sustainability in your area or perhaps you know a student who is making sustainable change in another way then please encourage them to apply.

All the details are on the Sustainability website or get in touch with Kelly Forster for more information K.H.Forster@leeds.ac.uk.

Educating local schools

As part of a Natural Flood Management project looking at the impact of planting trees, the Sustainability Service have worked with Hazel Mooney from the United Bank of Carbon to create a suite of educational videos and resources for local schools. These resources help primary level children to learn about the benefits of trees and how important they are in our cities.

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

University of Leeds Sign

Facilities Directorate Update, April 2021

FD Women of Achievement

Congratulations to Sue Green, Assistant Director of Residential Services, Jo Hynes, Deputy Director of Estates and Facilities and Ruth Buller, Head of HR Professional Services, who were recognised for outstanding achievement in this year’s Women of Achievement Awards.

Commenting on the awards the Vice-Chancellor, Professor Simone Buitendijk said, “The 2021 Women of Achievement Awards was a great opportunity to celebrate the talent and contribution made by women across the University and I am very proud to be working alongside our 28 celebrants.” Read the full story here.

Fond farewell to Janet Chapman

Many colleagues will know that Janet Chapman is retiring at the end of April after nearly 25 years at the University. Janet has worked closely with colleagues across the FD and the wider University and will be much missed by everyone. She has held many different roles over her time at the University, but most recently Janet has done invaluable work as the PA Team Leader.

Steve Gilley, Director of Estates and Facilities, said, “It has been a pleasure to work so closely with Janet over the years. Her help and support has always been vital, and she will be a great loss to the whole of the FD.”

Last year Janet, her husband and her daughter purchased property near Doncaster which they have turned into a stables and extensive exercise area for their many horses – so she’ll have plenty to keep her busy! Although everyone at the FD will be sad to see her go, we wish her the best of luck in retirement and look forward to staying in touch.

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

Sir William Henry Bragg Building project

Estate Services Update, April 2021

Capital Development

Earlier this month, colleagues who worked on the Sir William Henry Bragg building celebrated the completion of its construction. Following on from this key milestone, the next steps in the coming months are to migrate research equipment (new and existing) into the building and recalibrate with service connections as necessary. Full furniture fit out will also take place with IT/AV installations making the building ready for teaching in the autumn.

The Esther Simpson building is still on course to be completed at the end of August and the first phase of the landscaping and highways work associated with the project begins in April.

The Faculty of Biological Sciences refurbishment will complete in April and subsequently the roof of the Garstang building will have a comprehensive recover. The work will continue until June.

A project looking at the proposed development of Bodington Playing Fields and changing facilities will go out to tender shortly, with work scheduled to start in the summer. The scheme received part funding from the Parklife Football Hubs funding scheme.

Maintenance and Operations

Colleagues in the Maintenance and Engineering teams continue to provide support in relation to covid-19 requirements. This includes flushing buildings that are currently not in use by staff or students and monitoring and managing the effective ventilation of all buildings in line with Government covid-19 safety measures.

The Engineering team are working on several projects across the University, delivering engineering related works. The major projects they are involved in include the Sir William Henry Bragg building, Roger Stevens lecture theatres, Faculty of Biological Sciences, the Esther Simpson building, Future Fashion project and the Print and Copy Bureau.

Planon project update

Great progress is being made in relation to the Planon project. Recently the project team and key stakeholders have been involved in a number of specification sessions held with Planon colleagues. These sessions are all about understanding exactly how the team want Planon and FD processes to work together to give the best experience for staff and customers.

The sessions covered the customer portal and how they can raise jobs, helpdesk and maintenance activities, stock management, health and safety, finance, and links with SAP Key Activity. Previously the project team had linked in with subject matter experts and produced a list of over 450 job requests that customers could raise which they would want to make into “standard orders”. This would mean that these requests would follow a set path to be actioned efficiently.

It also involves asking the customer a number of set questions to make sure the right information is received to help the Maintenance team to understand the issue and deal with it appropriately.

Support Services

Estates Support Services have undertaken the International Parking Community audit across all University car parking facilities and parking processes. This will help inform planning for the coming months. The team also continue to provide a parking service for hospital staff.

The Office Support team have been supporting HR to identify and provide free desks for those staff who need to work on campus on an ad hoc basis. They have also been heavily involved with the developing a way for desks to be directly booked by staff when they need to come on to campus. This system will run through Planon and will make the process faster and more robust. Full testing will be happening in the coming weeks.

Colleagues on Estates Helpdesk are now beginning to see an increase in activity as lockdown eases and the slow but gradual return of staff and students to campus. A large proportion of their time recently has been spent focusing on the Planon project for Estates Maintenance and are looking at understanding exactly how the rollout of Planon can give the best experience for staff and customers.

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

Grounds and Gardens team cutting the grass

Campus Support Services Update, April 2021

Security Services

Following the retirement of Malcom Dawson, Mark Bownass has stepped up to become Acting Head of Security. Mark brings a wealth of experience in law enforcement to the role – before joining the University in 2019 as Deputy Head of Security he was Chief Inspector in West Yorkshire Police where he worked for over 30 years. Phil Thompson, formerly one of the four Duty Operations Managers, has taken on the role of Deputy Head of Security Services on a temporary basis.

Cleaning Services

Cleaning Services continue to work hard cleaning and sanitising across campus to support the increasing number of areas opening up as the lockdown eases. The team are also undertaking a review of their Service Level Agreement ahead of the next academic year, as well as the resources and equipment necessary to keep delivering the high standard of service customers are used to.

Jacquie Beaumont has now taken up the position as Assistant Cleaning Services Manager, and Mason Lawrence will be joining the team as Senior Supervisor on 19 April. Finally, Cleaning Services are in the process of arranging a move to new offices at 28 University Road from their current location on Hilary Place.

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

University of Leeds Roger Stevens pond

Facilities Directorate Support Services Update, April 2021

Finance

The Finance team continues to support colleagues on the financial impacts of covid-19 and the subsequent re-entry to campus. They are also continuing to ensure that costs are controlled in line with current University financial policies around the commitment of expenditure.

The team have been busy collating the financial forecast of spend for the second quarter of the year as well as commencing work on the University-wide Integrated Planning Exercise (IPE) which enables the FD to forecast its spending for the next five years. This work will be ready to submit to the University Finance Service for approval in May.

Support has also been provided to the University Tax and Systems team in order to maximise tax opportunities on major capital development schemes. Work to support Conferencing and Catering across a number of areas including billing and staffing also continues.

PCB

Recently PCB were asked to support students who were unable to access a computer cluster to print their work or who were self-isolating with an easy printing solution. The team immediately put some plans into action by providing free printing. The free printing was delivered via PCB’s existing online service where students simply upload their work, enter the correct code and collect from a safe area on Level 6, Roger Stevens Building. Additionally, for self-isolating students printing was delivered to their residence address. The service has been very successful so far, with 780 orders completed since the beginning of February.

The team also recently collaborated with the Sustainability Service to mark the International Day of Forests. In the University’s paper trail blog the team reiterated their commitment to sustainability and ethical sourcing of paper used for print and copy. To do more for the environment, PCB have also set up an FD cross-service group that will look at how they continue to purchase and more importantly dispose of paper.

Health and Safety

The Health and Safety team want to remind all staff that as restrictions are eased everyone still needs to work together to keep each other safe. This can be done by washing your hands regularly, wearing your face covering and socially distancing. The asymptomatic testing centre is still in operation and all staff on campus and critical contractors are encouraged to be tested twice a week.

The Health and Safety annual review, which outlines this year’s health and safety objectives for the FD, was submitted this month and papers can be found on EQMS.

FD Marketing, Sales and Communications

The team have been working in collaboration with Sustainability to create a management training essential video, worked closely with the University communications team and the agency Creative Concern to develop a bespoke website for the upcoming launch of the University Climate Plan, and created visually engaging content for the Annual Sustainability Awards campaign.

Promoting the availability of University accommodation to non-first year students, has been a key objective. The predominantly digital campaign highlighted the many benefits to living in University accommodation, such as all bills inclusive rent, a free Edge membership and cheaper deposits with no guarantor needed. The campaign aims to attract 150 more home undergraduate or postgraduate students to apply.

Facilitating the success of the Moneypenny live chat on the University Residences website has also been a priority for the team. The new instant chat service has improved the user experience, reducing time and resource which was previously needed to answer 200-300 emails daily. Since its installation, at the start of March, there have been 1,518 contacts on the Moneypenny live chat facility with an average of over 300 a week.

In partnership with Sport & Physical Activity, the team have devised a new campaign for The Edge to inspire members to rediscover The Edge. The campaign reminds the audience of the emotional pull of their favourite regular physical activity, of how it makes them feel and how good it will feel to be able to do it once again.

Work has progressed on developing a new café brand for GFaL in the Esther Simpson building. Following competitor analysis and stakeholder workshops, a shortlist of possible names have been selected and the team are fine tuning the creative treatments to be able to test with customers before selecting the best option.

Highlighting the construction of the Sir William Henry Bragg building and the impact it will make on teaching and research capabilities of the University has been a key objective of the team. In March when construction was completed extensive PR of this milestone took place. Engagement across social media platforms soared, especially on Twitter, where the main post appeared on 35,082 accounts resulting in 4,461 engagements – something definitely worth Bragging about!

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

Parkinson building

Facilities Directorate Staff Bulletin – April 2021

I do hope you have all managed to take a well-earned break over the recent Easter holidays and are feeling refreshed and ready for the spring term.

A few days before the break, University Council approved the new strategies and delivery plans (Research and Innovation; Student Education; International; Digital Transformation; Enabling Strategy) that underpin and support the overarching University Strategy. Our attention is now focussed on the implementation of these plans with work underway to understand the projects and prioritisations needed, in particular with the enabling and digital transformation plans.

Following the departure of Tim Peakman at the end of March, I have been appointed as the Interim Chief Operating Officer from the 1 April 2021. I am still working through how my new appointment will impact on the FD, but I will of course announce any significant changes as and when I can.

The Government recently confirmed that the current policy for students returning to campus remains in place until at least Monday 17 May. Face-to-face teaching will continue into the summer term for those students on practical or practice-based courses, who were notified last term that they should return to study on campus, and for all other students teaching and learning will continue online until at least Monday 17 May. Running in parallel to the return to campus activity, the University has identified a requirement to make longer term changes to existing ways of working. A steering group is in place to coordinate this activity and staff will be consulted widely on this to understand people’s views.

During this period of fast-paced change, I would like to again recognise the contributions of all staff during this time, and in particular I would like to draw attention to three fantastic FD colleagues who were recipients of the University Women of Achievement Awards in March – Sue Green (Assistant Director, Residences), Jo Hynes (Deputy Director, Estates and Campus Support) and Ruth Buller (Head of HR, Professional Services). Congratulations on your very well-deserved awards!

Dennis Hopper

Read April updates from across the Facilities Directorate:

FD Bulletin, April 2021. Foreword by Dennis Hopper

Facilities Directorate Update, April 2021

Facilities Directorate Support Services Update, April 2021

Campus Support Services Update, April 2021

Estate Services Update, April 2021

Sustainability Services Update, April 2021

Residential Services Update, April 2021

Conferencing Update, April 2021

Great Food at Leeds Update, April 2021

Sport and Physical Activity Update, April 2021

daffodils blooming on campus

Facilities Directorate Staff Bulletin – February 2021

Once again, I would like to thank colleagues across the FD for the huge efforts and unwavering commitment you demonstrate to keep our services going on campus. As you know, there are a number of students who are eligible to be on campus under the national lockdown guidelines, and we know that there continues to be at least 3,000 students currently living in University accommodation. The FD have more staff than any other department on campus, supporting these students, and I am extremely proud of all of our ongoing contributions. 

I was further reminded of our fantastic work when the latest Sustainability Annual Report was presented to University Council. The report celebrates the huge impact the University is making, achieving global recognition for the work towards the United Nations Sustainable Development Goals (SDGs) rankings, and receiving an international award for the collaborative approach to embedding sustainability across all aspects of the University curriculum.  

Staffing wise, there are a number of senior changes across the University to update you on.  Malcolm Dawson, Head of Security Services, will be retiring in March after 29 years of service at the University and throughout his time has been a fantastic ambassador for the University of Leeds Also, Jenny Tucker, Commercial Director is retiring in May and will leave a big hole in the FD senior team and we are currently considering the best ways to fill this gap. 

As spring approaches, it signposts a more positive future! Nationally, there is light on the horizon with the progress of the vaccine roll-out, and the new ‘Universal Values, Global Change: University of Leeds Strategy 2020-2030’ has been officially launched. This strategy sets out our ambitions to build a thriving community and a collaborative culture to make an impact locally and globally.  A major focus of this new strategy is digital transformation, in which the FD will have a significant involvement, particularly on the exciting development of a smart campus infrastructure. Additionally, a key theme in the strategy reinforces our University sustainability commitments, in particular for our attainment of a net-zero carbon footprint by 2030. Virtual Town Hall meetings to launch the new strategy are available for staff to attend, and if you can’t attend live, recordings will be available on the For Staff website. 

Whilst the advice currently remains for staff to work from home wherever possible, we hope that the continued roll-out of vaccines will enable an easing of Government restrictions and at some point later this year more staff will be able to come back onto campus. Groups across the University are looking at how space is used across campus, building on the positive elements of staff having to adopt new ways of working during the pandemic. I hope to update on this further over the next few months. 

Finally, I want to reiterate again my thanks to you all for your continued response to the pandemic, and for your ongoing efforts in what remains a very challenging time. 

Dennis Hopper 

Director of Campus Developments 

Read February updates from across the Facilities Directorate:

FD Bulletin, February 2021. Foreword by Dennis Hopper

Facilities Directorate Update, February 2021

Facilities Directorate Support Services Update, February 2021

Campus Support Services Update, February 2021

Estate Services Update, February 2021

Sustainability Services Update, February 2021

Residential Services Update, February 2021

Conferencing Update, February 2021

Great Food at Leeds Update, February 2021

Sport and Physical Activity Update, February 2021

marjorie and arnold ziff building

Facilities Directorate Update, February 2021

Customer Service Excellence Accreditation 2021

To keep going during a pandemic is one thing but doing it in a way where we have delivered great customer service to our students and staff is another. To mark this magnificent work that has been delivered, teams in the FD will once again be taking part in the national Customer Service Excellence Accreditation.

Work has begun amongst teams in Catering, Facilities Support Services, Security, Cleaning, SPA and FD Marketing, Sales and Communications to review and evidence their work over the last year. The services have held the accreditation for the last two years and are aiming high to achieve outstanding results for this year too.

This national accreditation allows our services to benchmark the customer service offered to the University community. Although last year was unique due to the Covid pandemic, throughout all the work that our services have delivered, they have continued to show the ability to innovate and adapt to changing market needs whilst keeping students and staff at the centre of their work. Over the coming months teams will be preparing their submissions ahead of the assessment which is due to take place in May.

Organisation Development and Professional Learning

  • New digital essentials courses

    Book your place on one of a series of virtual 30-minute roadshow sessions being held by OD&PL in February and March to find out how to access our new collection of LinkedIn Learning courses supporting colleagues to develop their digital skills for personal and career development. The collection can now be accessed via your free University LinkedIn Learning account, courses can also be viewed on mobile phones.

  • New Learning for Life workshops start this month

    The new series of online workshops provide personal and work-related skills development for staff on grades 2-4. The workshops include: cross-cultural communications in the global workplace, networking effectively, developing personal health and wellbeing, communicating more effectively and speaking the same language, getting your voice heard and maintaining self-confidence in challenging times.

  • Interim 2021 Leaders and Managers Support Programme

    Book your place on OD&PL’s new Interim 2021 Leaders and Managers Programme, offering a range of courses, surgeries, masterclasses and workshops for those who need support at different levels. They include: a suite of management essentials sessions; surgeries dealing with individual challenges; leadership development programmes; plus wellbeing and resilience workshops. The mid to senior-level leaders programme is being developed for launch in the spring.

  • Self-care, personal resilience and wellbeing sessions available from OD&PL

    Colleagues have access to a range of online sessions and resources currently available, including the session “Self-care and working with the experience of covid-19 – looking forward”, and a suite of personal resilience online workshops which are being delivered in collaboration with the Staff Counselling & Psychological Support Service.

To keep updated with the latest development opportunities from OD&PL you can visit their website at https://peopledevelopment.leeds.ac.uk or follow them on Twitter @UniLeedsODPL.

 

Read February updates from across the Facilities Directorate:

FD Bulletin, February 2021. Foreword by Dennis Hopper

Facilities Directorate Update, February 2021

Facilities Directorate Support Services Update, February 2021

Campus Support Services Update, February 2021

Estate Services Update, February 2021

Sustainability Services Update, February 2021

Residential Services Update, February 2021

Conferencing Update, February 2021

Great Food at Leeds Update, February 2021

Sport and Physical Activity Update, February 2021

mobile phone showing webpage with reopening communications

Facilities Directorate Support Services Update, February 2021

Marketing, Sales and Communications

The team remain pivotal to providing marketing, and communications support and innovative solutions to all service areas within the FD. Planning for re-opening communications and related campaigns are progressing at pace to ensure that when facilities can reopen again business areas are ready to welcome back students and staff.

Throughout the pandemic, the team has quickly adapted to developing innovative marketing and communications to support FD services. Maintaining brand awareness and ongoing customer engagement with the University community is vital to ensuring we can maintain a loyal customer base who will return to our business areas once we reopen fully. The team have been continually fine-tuning social media content across all FD channels to reflect this sentiment.

The team are leading the communications for two significant capital investment projects, the Sir William Henry Bragg Building and the Faculty of Biological Sciences refurbishment, both reaching key milestones this month. Work is underway to bring these projects to life and showcase to the University community and future students how these facilities will enable world-leading research opportunities to take place as well as enabling new ways of working, teaching, and learning at the University.

Work is gathering pace to create the new name and brand identity for the GFAL café in the Esther Simpson building. The team will be leading workshops with key stakeholders from the Business School, School of Law and the LUU representatives to generate ideas for the naming of the café.

Following the successful Virtual Open Day last year, the team are once again working in collaboration with wider University colleagues to support the Virtual University Open days. Building on the good work last year, the team are fine-tuning digital assets and content to further enhance the experience for prospective students.

In April, the team will bid a fond farewell to Tilly Hall. Tilly has been at the University since 2011 and in this time has been a valued colleague, delivering excellent marketing and communications support for GFAL, SPA and more recently Sustainability. Sue Pimblett, Senior Marketing, Sales and Communications Manager said, “Tilly has been a brilliant member of the team for 10 years. Her knowledge, skills and her support of the wider team will be very much missed. I wish Tilly all the very best in her new career as a firefighter. The safety of North Yorkshire is in good hands!”  Good Luck Tilly!

Print and Copy Bureau

As we entered the third national lockdown PCB (Print and Copy Bureau) re-opened the Goods Inwards Hub for the University. Once again, the team swiftly put the necessary processes in place to ensure delivered items are goods receipted and reach their recipient.

The team also extended its print services to Leeds Beckett University. PCB successfully won the contract last year to partner with Leeds Beckett and provide them with a full print service following the closure of their own internal service. Over the last few months, PCB implemented the necessary procedures and processes to ensure Leeds Beckett receive a high-quality service which meets their required standards. As part of this, they invested in a new online print solution last month and developed a new online service which enables Leeds Beckett staff to order print easily. Congratulations go to the team on achieving this contract and delivering a high standard of professional service.

Health and Safety

Staff are reminded that there is a Health and Safety team presence every day on campus. If there any safety issues you would like to raise or any unusual tasks that you need advice on, please contact the team. Any colleagues who are on campus regularly are eligible to take a lateral flow test twice a week. There is no need to prove evidence of testing to access University facilities.

First aid refreshers are being arranged for staff working on campus whose training is expiring. All first aiders should have received advice on how to keep themselves safe whilst treating people and have the enhanced PPE available to them.

Finance

£255,000 additional one-off funding has been successfully secured to support essential teaching capital equipment required to teach the higher numbers of students at intake in September 2020. The funding was successfully granted by the Office for Students this month. This money will allow the University to purchase equipment that will enable courses to be delivered more effectively through digital education. Areas which will benefit from this funding are Dentistry, the Faculty of Engineering, Medicine and Biological Sciences, Midwifery and Healthcare. Some of the equipment to be purchased includes a digital simulation of a human skull which dentists can be trained on along with high performance computing power to support teaching capacity or digital enablement to allow broadcast of the simulation.

The FD continues to manage its finances in a sound way in response to Covid as planning begins for the next 5-year business cycle following the launch of the University Strategy which will set a clear future direction. Alongside this work, the Finance Team’s focus remains on supporting colleagues to get through the pandemic challenges, this has included working with colleagues across all services providing the financial frameworks that supports the safe reopening of campus and helping colleagues in the commercial areas with business planning work during and post-Covid.

Project Management Office

Covid-19 has taught us some valuable lessons in the key role that processes play in keeping the Facilities Directorate functioning, no matter what is going on around us. To help teams clarify their processes, the Project Management Office (PMO) have been providing support to review their existing processes, with the aim of working towards implementing a quality management system. Capturing our processes and making them available to all employees has been identified as a critical requirement within the FD, and the Quality Management section of the PMO are going to be focusing particularly on writing and improving processes over the coming months. Starting with Estates and Facilities, work is underway with several teams to map activities, capture processes, and create or refresh the supporting documentation of those processes. By doing this, it will help to clarify processes that are currently unclear and help other stakeholders better understand your team’s ways of working.

The Business Support team are also working on an improvement portfolio across the FD and as part of this work have agreed a range of projects including introducing information management systems, making improvements to building locking and access arrangements for Estates and implementing an inspections system. It is anticipated that there will be an increase in the scale and number of projects delivered in the upcoming year and plans are currently being developed.

The team continue to support the FD by providing performance data reports to key service areas as well as progress reports for capital and revenue projects (mainly capital investments on campus and smaller maintenance and minor works schemes). Recently they supported the work to run asymptomatic test centres at the University providing management reports on the number of bookings and other statistics.

Read February updates from across the Facilities Directorate:

FD Bulletin, February 2021. Foreword by Dennis Hopper

Facilities Directorate Update, February 2021

Facilities Directorate Support Services Update, February 2021

Campus Support Services Update, February 2021

Estate Services Update, February 2021

Sustainability Services Update, February 2021

Residential Services Update, February 2021

Conferencing Update, February 2021

Great Food at Leeds Update, February 2021

Sport and Physical Activity Update, February 2021

cleaning team cleaning a sink area

Campus Support Services Update, February 2021

Cleaning Services

Cleaning Services are continuing to support ongoing activities in the University under the recent restrictions. The focus has been on supporting those students who are on campus through enhanced cleaning in teaching spaces, study spaces and libraries – as well as ensuring Covid compliance cleaning is being maintained in research and staff areas.

The introduction of the Lateral Flow Test Centre on campus has offered new challenges as the service has needed to provide government compliant clinical standard cleaning within the test centres. The team members who have volunteered to work in this challenging environment should be commended for their commitment, hard work and dedication which has enabled the University to deliver this important service.

The Waste and Environmental team within Cleaning Services have been on campus continuously since the beginning of the pandemic. Their role is focused on providing essential waste collections, and they have seen an increased workload collecting clinical waste from the test centres as well as delivering sanitising and cleaning supplies to the whole of the campus. Their hard work and commitment is exemplary! The nature of their role means that what they do often goes unnoticed, however, their work is vital in ensuring the campus continues to function.

Cleaning Services continues to strive to use the most effective cleaning methods, including spray sanitising machines, for additional reassurance of covid compliance across campus.

Everyone in Cleaning Services would also like to wish the best of luck to Ruth Hindmarsh, who has decided to retire from the University at the end of February after almost 40 years of exemplary service. Ruth started work at Bretton College as Housekeeper and later transferred to the University of Leeds as Senior Supervisor in Cleaning Services.

Ruth has taken a lead role in training the team with a great deal of patience, delivering a high standard of focus and consistent training across the service. Ruth has always been a driving force in Cleaning Services, her attention to detail and passion for the delivery of excellent standards mean she leads by example and has a truly committed work ethic. This has gained her a great deal of respect from her team, everyone in the service and in fact all those who know her across the University community.

Jill Roberts, Facilities Manager – Cleaning Services, said, “I would like to thank Ruth for her support, wisdom and guidance which has been very much appreciated over the last two years where change has been a constant in the service. I refer to her as my ‘Oracle’; her wealth of knowledge and experience will leave a huge gap in the Cleaning Services team. I wish Ruth very best wishes for a long, healthy and happy retirement spending time with her family and especially her twin girls.”

The whole of the Cleaning Services team is sad to see Ruth retire, however wish her all the best for the future.

Security Services

Malcolm Dawson has decided to retire from the University in March after 29 years of excellent service. Malcolm has been employed by the University of Leeds in a number of roles in Security since 1991. His service was recognised in the Queens 2015 Birthday Honours when he received the British Empire Medal (BEM) for Services to Higher Education and Students.

Malcolm has previously led the Security Services over varying periods for a total of 9 years, initially as the Acting Head of Security, and for the last four as the Head of Security. Malcolm has always been passionate in his service, particularly with regards to student wellbeing and has been responsible for the service’s successful Customer Service Excellence accreditations and receiving the Secured Environment award in 2020.

Not only active at the University, Malcolm has also played active roles in AUCSO (Association of University Chief Security Officers) and was appointed the IACLEA Regional Director in the USA and was responsible for all member countries across the globe with the exception of Canada and the USA. Malcolm held this international role with distinction for over two years, representing the University of Leeds globally.

During the last 3 years, Malcolm has re-shaped the service bringing in new colleagues, structures and working arrangements and leaves the Security Service in robust health.

Dennis Hopper said “Thank you for your huge contributions to the University for the past 29 years during which you have been a wonderful ambassador for Leeds. I wish you all the very best for retirement.”  

Mark Bownass, Deputy Head of Security, who joined the service from West Yorkshire Police in 2019 said, “I would like to thank Malcolm for his support, help and guidance, which has been priceless and allowed me to develop in my role as Deputy Head of Security. I wish him all the best and hope he has a long and happy retirement, enjoying his family time, especially with his grandchildren.”

Jo Hynes, Deputy Director of Estates & Facilities Services, said, “It has been an absolute pleasure to work with Malcolm, his knowledge and commitment to the Security Services and the University has been second to none and I would like to thank him personally for the support, knowledge and expertise he has shared with me over the last 4 years. I would like to send our very best wishes for a thoroughly enjoyable retirement.”

 

Read February updates from across the Facilities Directorate:

FD Bulletin, February 2021. Foreword by Dennis Hopper

Facilities Directorate Update, February 2021

Facilities Directorate Support Services Update, February 2021

Campus Support Services Update, February 2021

Estate Services Update, February 2021

Sustainability Services Update, February 2021

Residential Services Update, February 2021

Conferencing Update, February 2021

Great Food at Leeds Update, February 2021

Sport and Physical Activity Update, February 2021