Campus Support Services Update, July 2021

Cleaning Services update

Cleaning Services are currently working on a gateway review of all aspects of the service. The team’s vision is to implement changes that will improve service delivery and support the University in providing a safe, clean and hygienic environment conducive to studying and working for the new academic year.

A key part of this is reviewing the Service Level Agreement (SLA) to provide daytime housekeeping teams in high footfall areas across the University to promote a sense that cleaning is enhanced. The review has taken the service back to basics with the cleaning requirements, hours and staffing resources for every building re-examined. The changes will come in place for the new academic year.

To successfully implement these changes a new training and development programme has started including re-induction, health and safety, safe operating procedures and information on the SLA for every member of the team.